Terms and Conditions of Business

This document details the Terms and Conditions of Business of Park House Veterinary Centre.
We reserve the right to alter these terms and conditions at any time.

Opening Hours
Monday to Friday 8.00am – 7.00pm, Saturday 8.00am – 12.00noon.

Consulting Hours
Monday to Friday 8.30am – 7.00pm, Saturday 8.30am – 12.00noon.

Out of Hours Care
Outside normal business hours emergencies will be seen at :-
Park House Veterinary Centre, New Garden Street, Stafford, Staffordshire, ST17 4AG
Out of hours consultations are charged at £155.00.

Fees
All professional fees, food, merchandise and medication charges are subject to VAT at the current rate.
Fee levels are determined by the time, equipment, medications, consumables and diets used on a case.
Prices for consultations and routine procedures are available on request.
An initial consultation is charged at £30.00 and follow up consultations at £20.00.
The practice will issue detailed invoices and/or receipts on request.

Payment of Fees
We accept payment by: Cash, Credit or Debit cards, most major cards accepted with the exception of American Express, Diners Club and JCB.

Estimating Treatment Costs
We will provide written estimates of cost of treatment valid for 30 days.
Please note that these are estimates not exact quotations and that every case is individual and will be treated appropriately.
If payment of fees is a concern please inform the veterinary surgeon BEFORE any treatment has commenced.

Settlement Terms
Fees are due for settlement at the end of a consultation, on discharge of your pet or upon collection of medication or diets.
WE DO NOT OFFER CREDIT FACILITIES.

Should fees remain outstanding, administration and account charges will be levied following our correspondence.

After due notice, overdue accounts will be referred to our Debt Collection Agency and a further charge will be levied in respect of costs incurred in collecting the debt. Any credit card payments not honoured or counterfeit monies will result in the account being restored to original sum plus bank charges and administration costs.

Missed Appointments
We reserve the right to charge for missed appointments.

Pet Healthcare Insurance
For those pets covered by pet healthcare insurance please be aware that it is your responsibility to settle your fees with the practice and then reclaim them from your insurance provider. The practice will complete only the relevant sections of insurance forms as by law we are unable to intervene beyond providing clinical notes, costs and our professional opinion.

Prescriptions & Dispensing
Prescriptions are available from this practice, for which a fee will apply.
You may obtain Prescription Only Medicines, Category V, (POM V) from the veterinary surgeon or ask for a prescription and obtain these medicines from another veterinary surgeon or a pharmacy.
The veterinary surgeon may prescribe POM Vs only for animals under his or her care. A prescription may not be appropriate if your animal is an in-patient or requires immediate treatment.
You will be informed on request, of the price of any medicine that may be prescribed for your animal. The general policy of this practice is to re-assess an animal requiring a repeat prescription every three months; however this may vary with individual circumstances.

A repeat prescription examination will be charged, please ask a member of staff for the current fee. Further information on the prices of medication is available on request.
Forty-eight hours notice must be given for all repeat prescription requests.
Twenty-four hours notice must be given for all repeat dispensing requests.

Ownership of Records and Associated Items
Case records are the property of and will be retained by Park House Veterinary Centre. Copies of clinical histories will be passed on request to another Veterinary Practice taking over the case.
Treatment of your pet may involve carrying out investigations, e.g. radiographs, blood tests, ultrasounds. Even though we charge a fee for carrying out the procedure and interpreting the results, ownership of the record remains with the practice.

Referrals
Referrals will be offered in cases where specialist expertise or facilities can not be provided by Park House Veterinary Centre.
Before any referral takes place we will make you aware of the qualification(s) of the referral veterinary surgeon or professional and an estimates cost.

The practice will ensure that all case notes and associated items are passed to the referral practice once we have the account holders consent for data transfer.

Second Opinions
Second opinion cases will only be accepted once the patient’s medical notes and associated items have been made available to Park House Veterinary Centre from the previous veterinary practice.

Registered clients may request second opinions from other practices (or to see a different vet within Park House Veterinary Centre) and medical notes and associated items will be released once we have received consent from the account holder for data transfer.

Data Protection
We are required under the Data Protection Act of 1988 to keep your personal information for accounting and record purposes.
We will use the data that we have on file to contact you with information beneficial to your pet’s health, e.g. reporting diagnostic test results, vaccine reminders, special offers.
Should you wish to amend your marketing preferences or opt-out completely, please email info@parkhousevets.co.uk

A copy of our GDPR privacy notice is attached to this document. Please Click here

Complaints Procedure
We hope that you never have cause to complain about the standards of service provided by Park House Veterinary Centre. However, if there is something you wish to complain about, please direct your comments in writing to the directors: Mr B Jones, Mr N Williams, Mrs K Williams and Mrs K Jones. The directors will investigate your complaint and provide a written response within 7 days. If the response is not satisfactory you will be invited to attend a meeting with two directors to try to resolve the matter. If you feel the matter should be taken further then you can contact the Royal College of Veterinary Surgeons, www.rcvs.org.uk

Termination of Service
Rude or abusive behaviour towards staff members will not be tolerated and Park House Veterinary Centre Ltd reserves the right to de-register clients at their discretion.
Clients will be informed in writing of the termination of service.

Variation of Terms of Business
No addition or variation of these conditions will bind the practice unless it is specifically agreed in writing and signed by all company directors. No agent or person employed by, or under contract with the practice has the authority to alter or vary these conditions in any way.

Prices are correct at the time of publishing. September 2018

Opening times

Mon-Fri: 8.30am-7.00pm

Saturday: 8.30am-12.00pm

All consultations are by appointment

On-site 24 hour emergency service:
01785 252846

Location

Our practice can be found at:

New Garden Street, Stafford, ST17 4AG

Partners

B.R.D. Jones MA VetMB MRCVS

N.R. Williams BVSc Cert SAS MRCVS

K.L. Williams BVSc Cert SAM MRCVS

K.H. Jones RVN MBVNA